Last Updated: June 30, 2026
This Privacy Policy describes how BHI Artisans (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from bhiartisans.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using this website, you agree to the collection and use of your information in accordance with this Privacy Policy.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date at the top of the document, and take any other steps required by applicable law.
For significant changes that affect your rights or how we handle your information, we will provide additional notice (such as by email or a website banner) and, where required by law, obtain your consent.
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How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past month, personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Legal Basis for Processing
We process your personal information based on:
- Your consent (for marketing, cookies, non-essential processing)
- Contract performance (to provide services and fulfill orders)
- Legal obligations (compliance with applicable laws)
- Legitimate interests (business operations, website improvement, fraud prevention)
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What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details: Including your name, address, phone number, and email.
- Order information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: Including your username, password, security questions, saved preferences, wishlist items, and other information used for account security purposes.
- Communication Records: Messages, inquiries, feedback, customer support communications, and correspondence with us.
- Product Interaction Data: Product reviews, ratings, questions, recently viewed products, shopping cart contents, and product comparison data.
- Professional Information: Job title, company name, business details (for B2B purchases).
Technical Information Collected Automatically
- Device Information: IP address, browser type, device type, operating system, and device identifiers.
- Website Usage: Pages visited, time spent on pages, products viewed, search terms used, links clicked, and browsing behavior.
- Location Data: General geographic location based on IP address.
- Cookies and Tracking Data: Information collected through cookies, web beacons, and similar tracking technologies.
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Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your shopping experience and analyze website usage.
Types of Cookies We Use
- Essential Cookies: Required for website functionality, shopping cart, and checkout process.
- Performance Cookies: Help us understand how visitors use our website and optimize performance.
- Marketing Cookies: Used to deliver relevant advertising and track campaign effectiveness.
- Preference Cookies: Remember your choices, settings, and shopping preferences.
Third-Party Tools
We may use third-party services that collect information through cookies and tracking technologies, including:
- Google Analytics: Website usage analysis and performance tracking.
- Facebook Pixel: Social media advertising and audience insights.
- Marketing Platforms: Email marketing, advertising networks, social media tools, and remarketing campaigns.
- Customer Support Tools: Chat widgets, help desk systems.
- Payment Processors: Secure transaction processing and fraud detection.
Cookie Consent
When you first visit our website, you can choose which cookies to accept. You can change your preferences at any time through your browser settings or our cookie preference center.
For California residents subject to CPRA, you may exercise your right to opt out of the “sale” or “sharing” of personal information by using the “Do Not Sell/Share My Personal Information” link available on our website.
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Sharing Your Information
We do not sell or rent your personal information. However, we may share your information in the following circumstances:
Service Providers and Partners
We may share information with trusted third parties who help us operate our business:
- Website hosting and technical service providers
- Payment processors and financial institutions
- Shipping and fulfillment partners for order delivery
- Marketing and advertising service providers
- Customer support and communication tools
- Analytics and performance monitoring services
- Professional service providers (legal, accounting, consulting)
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety, or that of others
- Investigate or prevent illegal activities or policy violations
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
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International Data Transfers
Your information may be processed and stored in countries outside your own, including the Philippines and other countries where our service providers operate. These countries may have different data protection standards.
When we transfer information internationally, we implement safeguards such as access controls, secure protocols (e.g., SSL/TLS for data in transit), and contractual protections with our service providers to help ensure your data is protected according to applicable privacy laws.
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Secure Payments
We do not collect or store full credit card numbers or other sensitive payment information on our servers. All payments made through our website are processed by secure third-party payment gateways that comply with the Payment Card Industry Data Security Standard (PCI-DSS).
For more information on how your payment data is handled, please review the privacy notice of the payment provider you choose during checkout.
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Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Security Measures Include:
- Secure data transmission (SSL/TLS encryption)
- Access controls and authentication systems
- Regular security assessments and updates
- Secure payment processing through PCI-DSS compliant providers
Important: While we implement strong security measures, no internet transmission is completely secure. Please exercise caution when submitting personal information online.
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Data Retention
We retain personal information only as long as necessary for the purposes described in this Privacy Policy or as required by applicable law.
Retention Periods
- Order and transaction records: Retained for the duration needed for order fulfillment, customer service, warranty support, and as required by accounting and tax laws.
- Account information: Retained while your account is active and for a reasonable period afterward for customer service purposes.
- Customer communications: Retained as long as necessary to provide ongoing support and resolve any issues.
- Marketing preferences: Retained until you opt out or withdraw consent.
When information is no longer needed, we securely delete, anonymize, or destroy it according to our data retention procedures.
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Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
General Rights
- Access, Correction, and Deletion: Request a copy of your personal information, correct inaccurate information, or request deletion (subject to legal exceptions).
- Restriction and Objection: Request that we limit how we use your information or object to specific processing operations.
- Portability: Request your information in a portable format.
- Withdraw Consent: Withdraw previously given consent at any time.
Marketing Communications Opt-Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in marketing emails, updating your account preferences, or contacting us directly using the methods provided on the Site.
How to Exercise Your Rights
To exercise these rights, please contact us using the communication methods provided on the Site. We will respond to your request within the timeframe required by applicable law.
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California Privacy Rights (CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Rights Act (CPRA), including the right to Know, Delete, Correct, and Opt-Out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising.
We do not sell your personal information for money. However, we may share identifiers (such as IP addresses or cookies) with analytics and advertising partners, which may be considered “sharing” under CPRA.
To exercise your CPRA rights, please contact us using the “Do Not Sell/Share My Personal Information” link available on our website.
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Children’s Privacy
Our website and services are generally not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected personal information from a child without required consent, we will take steps to delete the information promptly.
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Data Breach Notification
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals within the timeframe required by applicable law, report to regulatory authorities as required, and take immediate action to contain the breach.
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Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us using the communication methods provided on the website.
